Refund Policy

Refund Policy

This Refund Policy outlines the terms and conditions for refunds for products purchased from our online store, aviasonline.ca. By placing an order, you agree to the terms of this policy.

1. General Information & Finality of Sale

• Final Sale Policy: Please be advised that all sales are final. We do not offer refunds, returns, or exchanges for products purchased from our online store, with the exception of specific circumstances required by law.

• Prepay and Ship: All shipments are on a prepay and ship basis. Your order will not be processed or shipped until we have received and cleared the full payment.

2. Legally Required Refunds

As a consumer in Ontario, your rights are protected by the Consumer Protection Act, 2002 and other applicable laws. Our "final sale" policy does not override these legal rights. A refund, return, or exchange may be required by law under the following circumstances:

• Defective or Unfit for Purpose Products: If the product you receive is defective, broken, or not of a "reasonably acceptable quality" for its intended use, you are entitled to a remedy. This right is implied in all consumer agreements.

• Products Not as Described: If the product you receive does not match the description, features, or specifications that we provided on our website, you may have the right to a refund.

• Late Delivery: If we fail to deliver the products within 30 days of the specified delivery date (or within 30 days of the agreement if no date was specified), you have the right to cancel the order and receive a full refund, unless you have expressly agreed to a late delivery.

• Unfair Practices: If you entered into the agreement as a result of an "unfair practice" as defined by the Consumer Protection Act, 2002, you may have the right to cancel the agreement within one year. An unfair practice includes making false, misleading, or deceptive representations about the product or service.

3. Process for a Legally Required Refund

If you believe your situation falls under one of the categories listed above, you must contact us to initiate a claim.

• Step 1: Contact Us: You must notify us within 14 days of receiving the product. Please contact our customer service team at info@avias.ca with the following information:

  • Your order number.

  • A detailed description of the issue (e.g., how the product is defective, how it differs from the description, or the delivery date).

  • Photographic or video evidence of the issue, if applicable.

• Step 2: Assessment: We will assess your claim and may request that you return the product to us for inspection. If a return is required, we will provide you with a pre-paid shipping label. You must package the product securely to prevent further damage.

• Step 3: Resolution: If our assessment confirms that the product is defective, not as described, or if the delay in delivery falls under the Consumer Protection Act, 2002, we will provide a resolution in accordance with the law, which may include a replacement product or a full refund.

4. Exceptions to this Policy

• Our final sale policy applies to all products unless they are legally required to be refunded. We are not obligated to provide a refund for reasons such as "buyer's remorse," a change of mind, or for products that are fully functional and as described.

• This policy does not cover issues that arise from normal wear and tear, misuse, or accidental damage to the product after it has been delivered.

5. Consumer Responsibility

• You are responsible for ensuring all shipping and billing information provided at the time of purchase is accurate and complete. Incorrect information that leads to a lost or undeliverable package is not grounds for a refund.

For any questions or concerns regarding this policy, please contact us before placing your order.