Shipping Policy

2. Order Processing and Shipping Times

• Order Processing Time: Orders are typically processed and shipped within 3 business days (Monday to Friday, excluding holidays) after payment has been received. Please note that processing times may be longer during peak seasons or for high-demand products.

• Shipping Time: Once shipped, the estimated delivery time depends on your location and the courier service selected. You will receive a shipment confirmation email with a tracking number once your order has been dispatched.

• Shipping Delays: While we strive to meet our delivery estimates, we are not responsible for delays caused by the courier, customs, or other factors outside of our control. We will, however, make every effort to assist you in tracking your package and resolving any issues that may arise.

3. Shipping Costs

• Shipping costs are calculated based on the weight, dimensions, and destination of your order. You will see the final shipping cost at the checkout before you complete your purchase.

4. Tracking Your Order

• A shipping confirmation email with a tracking number will be sent to you as soon as your order has been shipped.

• You can track the status of your shipment directly on the courier's website using the provided tracking number.

5. Damaged or Lost Shipments

• Damage: If your package arrives damaged, please refuse the delivery if possible. If you accept the delivery, please take photos of the damaged packaging and product(s) and contact us immediately at info@avias.ca with your order number and the photos. We will initiate a claim with the courier and work with you to find a resolution, such as a replacement or refund.

• Loss: If a package is marked as delivered but you have not received it, or if the tracking information shows no movement for an extended period, please contact us. We will initiate a lost package investigation with the courier to locate your order. Please note that these investigations can take several business days.

6. Customer Responsibilities and Legal Compliance

• Accurate Information: You are responsible for providing a complete and accurate shipping address. We are not liable for packages that are lost or delayed due to an incorrect address provided by the customer. Any costs incurred for re-shipment due to an incorrect address will be the responsibility of the customer.

• Consumer Protection: As an Ontario-based business, our shipping and sales practices are governed by the Consumer Protection Act, 2002. This includes, but is not limited to, the following rights:

  • Before you finalize an online purchase over $50, we must provide you with clear and accurate information about the total price, including all shipping, handling, and other charges.

  • You must be given a chance to review and correct any errors before completing the purchase.

  • You are entitled to a written copy of the agreement within 15 days of the transaction.

  • If we fail to deliver the goods within 30 days of the specified delivery date (or within 30 days of the agreement if no date was specified), you have the right to cancel the order and receive a full refund, unless you have agreed to a late delivery.

7. Returns

• This shipping policy does not cover our returns process. Please refer to our separate AVIAS ONLINE Return and Refund Policy for detailed information on how to return an item.

For any questions or concerns regarding our shipping policy, please contact us at info@avias.ca

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