Privacy Policy

This Privacy Policy outlines how [Your Store Name] ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our online store, aviasonline.ca (the "Website"). We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s federal private sector privacy law, and other applicable laws in Ontario.

1. Accountability

We have designated a Privacy Officer who is accountable for our compliance with this policy and privacy laws. If you have any questions or concerns about this policy or our privacy practices, please contact our Privacy Officer:

Email: info@avias.ca
Address: 14845 Yonge Street, Suite 6-170, Aurora, ON L4G 6H8

2. What is Personal Information?

"Personal Information" is any information about an identifiable individual. This includes information that can be used on its own or with other information to identify, contact, or locate a single person. Personal information does not include information that has been anonymized or aggregated in a way that it cannot be used to identify an individual.

3. Collection of Personal Information

We collect personal information directly from you when you:

Make a purchase or attempt to make a purchase through the Website.
Create an account with us.
Sign up for our newsletter or marketing communications.
Contact our customer service team.
Participate in a survey or promotion.

The personal information we collect may include:

Identity and Contact Information: Name, billing address, shipping address, email address, phone number.
Financial Information: Payment details (credit card information, etc.). Please note that we do not store your full payment information. It is processed securely by our third-party payment provider.
Order Information: Details about the products you purchased.

4. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

To fulfill your orders: We use your personal information to process your payments, arrange for shipping via courier, and provide you with invoices and order confirmations.
To communicate with you: We use your contact information to communicate with you about your order, respond to your inquiries, and provide customer support.
For marketing and promotions: With your consent, we may use your email address to send you information about our products, services, and promotions. You can unsubscribe from these communications at any time.
To improve our Website and services: We may use your information to analyze trends, monitor the effectiveness of our marketing, and to improve our Website's functionality and your shopping experience.
To detect and prevent fraud: We use your personal information to screen our orders for potential risk and fraud.

5. Consent

We collect, use, and disclose your personal information with your consent, except where permitted or required by law. By providing us with your personal information, you consent to our collection, use, and disclosure of it as described in this policy.

Express Consent: We will obtain your express consent, such as by asking you to check a box, for marketing communications.
Implied Consent: Your consent is implied when you provide personal information to us to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase.

You have the right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw your consent, it may affect our ability to provide you with certain services.

6. Disclosure of Personal Information

We will not sell, rent, or trade your personal information. We may disclose your personal information to third parties who perform services on our behalf. These third parties are legally obligated to protect your personal information and use it only for the purposes for which it was shared. This includes:

Payment Processors: To process your payments.
Courier Services: To ship your order.
Marketing Providers: To assist with our marketing and promotional efforts (with your consent).
Service Providers: To help us with data analysis, Website hosting, and other operational functions.

We may also disclose your personal information if required by law, such as to comply with a court order or other legal process, or to protect our rights or property.

7. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your personal information is no longer needed, we will securely destroy it or render it anonymous.

8. Security Safeguards

We take reasonable technical, physical, and administrative measures to protect your personal information against loss, theft, and unauthorized access, disclosure, copying, use, or modification. These safeguards include:

SSL encryption for data transmission.
Secure servers and network firewalls.
Strict access controls for our employees.

9. Your Rights

Under PIPEDA, you have the right to:

Request Access: You have the right to request access to the personal information we hold about you.
Request Correction: You have the right to request a correction to any personal information that you believe is inaccurate or incomplete.
File a Complaint: If you believe we have not complied with this policy or PIPEDA, you can file a complaint with us or with the Office of the Privacy Commissioner of Canada.

To exercise your rights, please contact our Privacy Officer at the contact information provided above.

10. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on the Website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

For any questions or concerns regarding our Privacy Policy, please contact us at info@avias.ca

Privacy Policy

Privacy Policy

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